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  2. Package Solution for "Multichannel"

Package Solution for "Multichannel"

Many sales channels. One software.

SAP Business ByDesign maps all central business processes in a single software and is therefore particularly suitable for a multi-channel sales strategy: The various sales channels come together here. And you always have an overview of: the inventory, the orders, the success of the individual sales channels and your key figures. The most important functions at a glance:

MERCHANDISE MANAGEMENT & LOGISTICS

From shipping to returns management, from goods receipt to collective picking: optimal logistics processes ensure that you always have an up-to-date inventory and availability.

  • multiple / multi-level warehouse / high-bay and parking space management
  • collective picking
  • third party processing
  • customer returns
  • BOM (Bill Of Materials) management
  • inventory
  • incoming and outgoing goods warehouse
  • payment dependent shipping
  • generate EAN (European Article Number) barcode labels
  • intelligent packing lists / pick lists
  • interfaces to shipping service providers: DHL, Hermes, FedEx, UPS
  • connection of mobile terminals

 

PURCHASING / PROCUREMENT / SUPPLIER MANAGEMENT

The right goods in the right quantity at the right time: ensure the optimal flow of goods, manage your orders easily and efficiently and work with your suppliers faultlessly.

  • strategic and operational purchasing
  • sales planning
  • automatic ordering process from the supplier
  • supplier selection
  • order with article number and description of the supplier
  • graduated prices, delivery conditions
  • commission orders
  • drop shipping
  • supplier invoice control, incoming goods inspection

 

ACCOUNTING & BOOKKEEPING

All processes from all channels converge here: transactions, sales, incoming payments. You manage your receivables and payables centrally and manage payments and settlements. Complete data ensure effective controlling.

  • accounts receivable / accounts payable
  • expense report
  • dunning
  • predefined accounts
  • digital document management
  • online banking
  • payroll accounting
  • sales tax pre-declaration via ELSTER
  • multi-currency capability
  • inventory valuation
  • fixed asset accounting
  • DATEV-Interface
  • reporting and controlling
  • cash management
  • mobile support: iPad reporting

 

CLIENT AND SERVICE MANAGEMENT

The integration of all processes ensures that you can work in customer service on a seamless database. At the touch of a button, you can filter according to various criteria or retrieve the latest customer communication.

  • access to entire customer history
  • access to all customer communication
  • automated customer e-mails, e.g. when ordering or shipping
  • CRM analyzes (e.g. contribution margin per customer)
  • complaints processing
  • subsequent price discount
  • connection to call center

 

ONLINESHOP & E-COMMERCE

Are you looking for an eCommerce system or want to replace your existing system? SAP Business ByDesign offers interfaces to numerous - also cloud-based - shop systems.

  • individually adaptable shop design
  • multi-site support (subshops, international shops)
  • discount campaigns, gift vouchers
  • e-mail campaigns
  • product evaluation
  • error-tolerant search
  • support of any number of products, categories, customer groups
  • support of various languages, currencies or countries
  • interfaces to the leading payment providers
  • easy-to-use analysis tools

 

REPORTS AND ANALYZES

With the analysis tools from SAP Business ByDesign, you create reports and clear evaluations, from the sales figures of individual products to the performance per branch or sales channel to company figures. So you always have a secure basis for your decisions.

  • extensive evaluations
  • exact reports in real time
  • planning and implementation of budgets
  • online reporting (also mobile)
  • excel export

 

MULTI-CHANNEL SALES

Regardless of which sales channels you use: you want to control all sales channels centrally and ensure that you have an overview of all offers, that the customer receives a uniform picture, and that all movements are recorded centrally in the ERP (enterprise resource planning) or accounting.

  • central pricing and discounting
  • central product management / product and catalog maintenance
  • central ERP system
  • performance comparison of the different channels and branches
  • powerful CRM tool
  • management of marketing campaigns across various sales channels
  • central sales control